Global IT Alliance

Expansion and establishment of new offices in global locations demonstrate international growth and success. In this journey, multinational companies (MNCs) often face difficulty in building a borderless organization that maintains a local touch without altering their core IT model. Managing the complexities of IT infrastructure while enhancing the employees’ technology experience is a key requirement MNCs strive to meet.

Global IT Alliance (GITA) brings a model that ensures an organization’s regional offices receive the same IT experience as its headquarters halfway across the globe. As a partnership entity with 13 carefully selected experts, GITA collaborates with eminent original equipment manufacturers (OEM). Its goal is to creating a borderless and cohesive IT ecosystem globally while maintaining local values.

“Our focus is to provide the most consistent experiences in IT services and products for MNCs, regardless of their constituents’ location,” says Emery Geosits, executive director at GITA.

Comprising a lean and robust team, GITA primarily consists of ambassadors, global coordinators, a manager of operations, and an executive director. The ambassadors serve as representatives for each GITA partner, providing a point of contact for meeting the client's needs with respect to that specific partner. The coordinators own the communication with all the partners on behalf of customers, ensuring a unified and accountable experience that guarantees consistency.

The alliance members are leaders in their respective markets who bring a wealth of knowledge, industry experience and proven best practices to enhance clients’ IT needs. They collaborate with leading technology OEMs, including Lenovo, Dell, HP, and Cisco, enabling them to deliver comprehensive IT services, including software, hardware, lifecycle services, managed services, and call centers.

GITA forms such alliances with a thorough vetting process for selecting partners. It includes necessitating a minimum of 20 years in business and having robust financial stability, top-tier standing with major manufacturers and distributors, a comprehensive sales model encompassing inside and outside sales, and a service portfolio mirroring that of every other partner in terms of breadth and depth.

The partners carefully assess each client’s requirements and suggest solutions best suited for them. GITA then uses its network across countries to execute them globally while maintaining a focus on retaining the distinct flavors of each international location.

If companies require the same IT solutions in different locations, the partners deploy the GITA solution—a standardized offering that every partner can deliver in countries where the clients need them. Depending on the location, its local partners deliver the solutions while ensuring consistency throughout the client organization.

Customers can measure and monitor the GITA solution and all other services provided by the alliance partners through tailored reports on key performance indicators (KPI), service level agreements (SLA), and proactive insights into emerging supply chain concerns. Leveraging its top-tier status with major manufacturers, the agency stands among the pioneers in staying abreast of the latest innovative technologies in the industry, ensuring its clients are well-informed.

Its solutions and communication models consistently garner favorable customer feedback. In a recent instance, an MNC issued a global request for proposal (RFP) to fulfill their requirements across their locations. GITA's primary partner in the client’s home country responded to the RFP with a comprehensive solution that was applicable worldwide. A GITA coordinator was assigned to manage the daily operations across multiple countries, while ensuring adherence to SLAs and KPIs. The alliance managed the global-scale invoicing and account-related concerns, which made GITA the client’s preferred IT partner.

Celebrating a decade of growth and success, it has expanded its presence to 126 countries. Originally conceived to create the most consistent customer experience for clients, Global IT Alliance stands firm as a true ally for MNCs looking for a seamless and cohesive IT experience across all their global locations—delivered with a local flavor.